Privacy Policy

Introduction

This Privacy Policy explains how personal information is handled when you visit continuumlife.ca, contact the Continuum team, create or use an account, request Partner access, or make a purchase.

Information we collect

We may collect personal information that you provide when you:

• Contact us, including your name, email address, optional phone number, enquiry type, message, and phone-call request
• Create or use a customer or approved Partner account
• Place an order, including your contact, billing, shipping, purchase, and delivery information
• Request assistance with a product, order, delivery, download, account, or Partner access
• Communicate with us by email, telephone, or another approved method

For approved Partner users, we may also maintain the user’s organization, approved access status, and information needed to display the products associated with that organization.

The website and its service providers may automatically receive limited technical information, such as an Internet Protocol address, browser or device type, website activity, cookies, and security or platform logs.

Information recorded in your copy

The website does not collect or store the personal information that you record in a physical Continuum™ binder or printable PDF.

Please do not send completed pages, passwords, financial account numbers, medical records, identification numbers, or other highly sensitive personal information through the Contact form.

Payment information

Payments are processed through Shopify and its payment service providers. The Continuum team receives the information needed to confirm and support an order but does not receive or store your complete payment card number.

How we use personal information

Personal information may be used to:

• Respond to enquiries and requested phone calls
• Create and manage accounts and approved Partner access
• Process and fulfil orders
• Provide downloads, delivery information, product updates, and customer assistance
• Maintain order, tax, accounting, and business records
• Protect the website, accounts, customers, and business from error, misuse, fraud, or security threats
• Meet applicable legal and regulatory requirements
• Understand and improve the operation and accessibility of the website

Contact, account, or order information will not be used to send promotional email unless you separately choose to receive it.

When information may be shared

Personal information may be provided to service providers that support the website and its approved functions, including:

• Shopify and payment service providers
• Website hosting and technical service providers
• Email and Contact-form service providers
• Shipping, delivery, and digital-download providers
• Accounting, legal, privacy, security, and other professional advisers
• Government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law

These providers receive only the information reasonably needed to perform their services.

Personal information may be processed or stored outside Canada when a service provider operates in another jurisdiction. In those circumstances, the information may be subject to the laws of that jurisdiction.

The business does not sell or rent personal information.

Cookies and similar technologies

The website may use cookies and similar technologies required for functions such as navigation, account access, security, the shopping cart, and checkout.

Any optional analytics or similar technology will be identified and configured with the appropriate notice and choices before it is activated.

Retention

Personal information will be kept only for as long as reasonably needed for the purpose for which it was collected, to provide requested services, to maintain required business records, or to meet legal and regulatory obligations.

When information is no longer required, it will be deleted, anonymized, or securely disposed of, subject to applicable requirements and the capabilities of the service providers involved.

Safeguards

Reasonable administrative, technical, and physical safeguards will be used to protect personal information according to its sensitivity.

No website, electronic communication, or storage system can be guaranteed to be completely secure. Visitors should avoid sending information that is not needed for their enquiry or transaction.

Access, correction, and privacy questions

You may contact the Privacy Officer to:

• Ask how your personal information has been handled
• Request access to or correction of personal information held about you
• Withdraw consent, subject to applicable legal or contractual limitations
• Raise a privacy concern or complaint

Identity verification may be required before an access, correction, or deletion request can be completed.

Privacy contact

Privacy Officer

• Continuum™
  Continuum™ is operated by D. Daniel Sutherland.
• 70 Taunton Rd E, MB020
  Whitby, ON L1R 3L5
  Canada

For privacy inquiries, access or correction requests, or privacy complaints, please use our Contact page and select 'Privacy or personal information request' as the enquiry type.

Other websites and services

The website may contain links to websites or services operated by other organizations. Their handling of personal information is governed by their own privacy policies and practices.

Changes to this policy

This Privacy Policy may be updated when website functions, service providers, legal requirements, or privacy practices change. The revised policy will be posted with an updated date. Consent will be requested where required before personal information is used for a materially different purpose.